Refund policy

Every piece we sell is personalised to order, so please read this before you buy.

Change of mind. We don't offer refunds or exchanges for change of mind on any item, personalised or not.

Initials and colours. We foil exactly what you type and in the colour you choose, so please check both before you order. If we make a mistake, we'll remake your piece at no cost. If the details you entered were wrong, we can remake it for you at the full price.

Faulty or damaged. If your piece arrives damaged or has a fault in the leather, hardware or foiling, email theselah.au@gmail.com within 7 days of delivery with a photo and your order number. We'll look into it and let you know an appropriate redressal measure.

Out of stock. If we can't supply what you ordered, we'll let you know and refund you in full.

Events and corporate orders. Deposits on event bookings and bulk orders are non refundable, because pieces are prepared in your colours and with your personalisation before the event.

Nothing in this policy limits your rights under the Australian Consumer Law.